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Escalation button in self service portal for case management

  • May 25, 2024
  • 1 reply
  • 55 views
T
Freshman I

I would like to add the escalation button on to our company’s self-service portal. Is there a form in the ERP to activate the button so that it appears and functions in the portal or do I need to code the button and its functionality in a customization

These are the current buttons available. 

 

Best answer by DavidEichner

Hi @techsupport94 

This would require a customization.  Check with your partner to see if they have developers on staff.  If not, you could reach out to Acumatica to get a quote for the customization.  

Best,

David

1 reply

DavidEichner
Captain II
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  • DavidEichner
  • Captain II
  • Answer
  • June 12, 2024

Hi @techsupport94 

This would require a customization.  Check with your partner to see if they have developers on staff.  If not, you could reach out to Acumatica to get a quote for the customization.  

Best,

David

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
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