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Custom screen is not working

O
Jr Varsity III
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Hi, 

I have developed a custom screen, it’s working fine in my development instance. Then we published it in a UAT instance for testing and when we checked , it was working previously but now the screen is not visible in the workspace we added. Even the admin has the right to access this custom screen but the screen is not there. So we unpublished the customization project and removed it from the instance. Then we published again the same project package and this time the screen is not available in the project as well. we unpublished it and published again, still the screen id is empty as below.

customization project in the uat instance

does someone have an idea on this issue?

Thank you in advance.

Best answer by Cesar Betances

Hi @oshadarodrigo64 ,

 

Also, it seems that the missing screen is a new custom Screen. You coudl also review that both Files(section) and Screens(section) PI301000 code is in sync(same version/changes).

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4 replies

Naveen Boga
Captain II
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  • Naveen Boga
  • Captain II
  • 3393 replies
  • March 28, 2023

Hi, @oshadarodrigo64  What is the screen id, that you have provided?

Sometimes, if the screen id is clashing, then we can see such type of issues.

Naveen B
Chris Hackett
J
O
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    Chris Hackett
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    jeewanishalika20
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    oshadarodrigo64
O
Jr Varsity III
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@Naveen Boga

the id is PI.30.10.00  I checked it in the instance but there is no other screen with same id.

J
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Patrick Chen
Jr Varsity III
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  • Patrick Chen
  • Jr Varsity III
  • 51 replies
  • March 28, 2023

I think you’re having two different issues.  One is that your custom screen is not showing up in the Workspace like it does in your dev instance.  Are you sure you brought over the correct SiteMap entry?  Second is the bugginess of the Customization Project Editor.  I’m not sure about that one.

Chris Hackett
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Acumatica Moderator
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  • Cesar Betances
  • Acumatica Moderator
  • 44 replies
  • Answer
  • March 28, 2023

Hi @oshadarodrigo64 ,

 

Also, it seems that the missing screen is a new custom Screen. You coudl also review that both Files(section) and Screens(section) PI301000 code is in sync(same version/changes).

Chris Hackett
O
2 people like this
  • Chris Hackett
    Chris Hackett
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    oshadarodrigo64

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