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Assistance Required – Error When Releasing Credit Memo Invoice

  • March 12, 2025
  • 7 replies
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Hi All,

When our customer tries to release a Credit Memo type invoice, they encounter the following error message: (Acumatica version 23.R1)

Could someone please advise on how to resolve this issue?

Thank you.

Regards,
Lalith

Best answer by aiwan

​@Lalith 

 

Have you got any customisations within the screen? Does it still happen with the customisations unpublished?

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7 replies

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  • Captain II
  • Answer
  • March 12, 2025

​@Lalith 

 

Have you got any customisations within the screen? Does it still happen with the customisations unpublished?

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Hi @Lalith,

Is there any customization published on that screen?

have you checked the trace? this will helps us to identify root cause of the issue.

 

Hope this helps

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Manikanta Dhulipudi
Captain II
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​@Lalith 

 

Please Publish the customizations and verify once.

 

if you still see the issue please review the below article.

 

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  • Author
  • Freshman I
  • March 13, 2025

​@aiwan 

No don't have any customizations with this screen. Just has an Automation Schedule Process for Releasing the Invoices.

Thanks.

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  • Author
  • Freshman I
  • March 13, 2025

​@Ankita Tayana 
No don't have any customizations with this screen. Just has an Automation Schedule Process for Releasing the Invoices.

Yes, but I didn't.

Thanks.

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  • Author
  • Freshman I
  • March 13, 2025

​@Manikanta Dhulipudi 

I did but the problem remains as its.

Thanks.

 

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  • Author
  • Freshman I
  • March 13, 2025

Hi All, ​@aiwan ​@Ankita Tayana ​@Manikanta Dhulipudi 

After unpublishing and republishing all customizations, I was able to successfully release the Credit Invoice. 😊

Thanks, everyone, for your support!

Regards,
Lalith

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