Hi All,
When our customer tries to release a Credit Memo type invoice, they encounter the following error message: (Acumatica version 23.R1)
Could someone please advise on how to resolve this issue?
Thank you.
Regards,
Lalith
Answer
Assistance Required – Error When Releasing Credit Memo Invoice
Best answer by aiwan
Have you got any customisations within the screen? Does it still happen with the customisations unpublished?
Have you got any customisations within the screen? Does it still happen with the customisations unpublished?
Aleks
Hi @Lalith,
Is there any customization published on that screen?
have you checked the trace? this will helps us to identify root cause of the issue.
Hope this helps
+15
Please Publish the customizations and verify once.
if you still see the issue please review the below article.
Acumatica Functional Consultant & Customer Experience Supervisor
No don't have any customizations with this screen. Just has an Automation Schedule Process for Releasing the Invoices.
Thanks.
No don't have any customizations with this screen. Just has an Automation Schedule Process for Releasing the Invoices.
Yes, but I didn't.
Thanks.
Hi All,
After unpublishing and republishing all customizations, I was able to successfully release the Credit Invoice. 😊
Thanks, everyone, for your support!
Regards,
Lalith
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