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2025 R1- Site Map Screen – Continuous Loading

  • June 19, 2025
  • 13 replies
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Varsity I
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Hi,

I have completed the initial steps for migrating from the Classic UI to the Modern UI and am currently working on Modern UI enhancements. However, I am encountering an issue where the Site Map screen continues to load indefinitely, making it inaccessible and preventing any updates or navigation. The same issue appears to affect Customization Projects as well.

I would appreciate any guidance or suggestions you could provide to help resolve this.

Thank you in advance.

 

Premalatha N

Best answer by Vignesh Ponnusamy

Hi All,

While I’m not sure what causes this issue, rebuilding the Sitemap and customization project screens fixed the issue for ​@premalathan35 

Thanks,

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Premalatha N

13 replies

mohammadnawaz51
Varsity I
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Hi ​@premalathan35 

 

Did you restarted the application? can you clear caches!

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https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
    Varsity I
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    ​@mohammadnawaz51 YES, I did.

     

    Premalatha N

     

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    Premalatha N
    mohammadnawaz51
    Varsity I
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    ​@premalathan35 

     

    Have you unpublished all the customization and verified?

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    https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
      Varsity I
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      Will the Modern UI files in the Screens folder be lost if I unpublish the customization project?

       

       

       

      Premalatha N

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      Premalatha N
      mohammadnawaz51
      Varsity I
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      ​@mohammadnawaz51 Have you seen this issue in any other instance Like sandbox?

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      https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
        Varsity I
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        I have only one site running on 2025 R1. Previously, it was loading without issues. However, after implementing Modern UI enhancements and attempting to add new elements, the screen now keeps loading indefinitely.

         

         

        Premalatha N

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        Premalatha N
        Captain II
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        • aiwan
        • Captain II
        • June 24, 2025

        It could be becaue of errors, have you checked the trace?

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        Aleks
          Varsity I
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          ​@aiwan Yes, I checked the trace and found no errors.

           

           

           

          Premalatha N

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          Premalatha N
          mohammadnawaz51
          Varsity I
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          ​@premalathan35 

          t appears there might be an issue related to the customized Site Map. If there are empty or incomplete Site Map entries created in the system, it could potentially lead to the problem we are experiencing.

          We recommend reporting this to Acumatica Support for further investigation and assistance.

           

           

          Regards,

          Nawaz, Mohammed 

          https://www.globalpayex.com

          https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/

           

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          https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
            Varsity I
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            ​@mohammadnawaz51  Yes I raised a Ticket with Acumatica and waiting for the solution. 

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            Premalatha N
              Vignesh Ponnusamy
              Acumatica Moderator
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              Hi All,

              While I’m not sure what causes this issue, rebuilding the Sitemap and customization project screens fixed the issue for ​@premalathan35 

              Thanks,

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              #VP
                dhuynh75
                Freshman I
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                • dhuynh75
                • Freshman I
                • January 2, 2026

                cannot load the site map causing the issue, you should using F12 Developer Mode in browsers and you will see error in Console tab.

                 
                 

                 

                 

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                  Captain II
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                  • aiwan
                  • Captain II
                  • January 2, 2026

                  Hi All,

                  While I’m not sure what causes this issue, rebuilding the Sitemap and customization project screens fixed the issue for ​@premalathan35 

                  Thanks,

                  ​@Vignesh Ponnusamy 

                   

                  I have encountered this recently, a few times. The error in the browser console was that a view name could not be resolved does this give you any pointers? 

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                  Aleks
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