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Question

First time user of CRM needs help with Customers and Prospects

  • December 7, 2024
  • 6 replies
  • 41 views

dougmcbride79
Semi-Pro I
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We are trying to use the features of CRM and are stuggling to set up a Marketing Campaign. We are attempting to use CRM to market to existing customers and to prospects.  We have taken on a new product line and will sell the new product line to both existing customers and to prospects that we have not sold to.  

  1. We think we should treat both customers and propsects as “Leads” for this new product line. Is that correct?
  2. When we add customers and prospects to the Members of the Marketing Campaign, do we add them as a “Lead” or as a “Contact”? 

Any guidance is greatly appreciated.

6 replies

darylbowman
Captain II
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bump


dougmcbride79
Semi-Pro I
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  • Author
  • Semi-Pro I
  • 197 replies
  • December 11, 2024

What is “bump”?


darylbowman
Captain II
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Most contributors are watching the first couple pages of recent posts. If a post goes too long without any action, it can be helpful to bump it back up to the top.


dougmcbride79
Semi-Pro I
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  • Author
  • Semi-Pro I
  • 197 replies
  • December 11, 2024

Thank you so much.  Greatly appreciated. 

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2756 replies
  • February 4, 2025

Hi ​@dougmcbride79 were you able to find a solution? Thank you!


dougmcbride79
Semi-Pro I
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  • Author
  • Semi-Pro I
  • 197 replies
  • February 5, 2025

No answer yet.  Still hopeful. 


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