Custom workflow statuses are displayed incorrectly in the Related Cases grid

Acumatica 2025 R1

Hello everyone,

I added two custom statuses to the Case workflow:

• X — Warten auf Extern (Waiting for external)
• V — Wiedervorlage (Follow-up / Reminder)

They were added using Workflow → Add State and configured under Workflow → Fields → Status.
 

The statuses work correctly on the main Case screen. The Status dropdown displays their descriptions correctly:

• X → Warten auf Extern
• V → Wiedervorlage

However, in the Related Cases grid, the same statuses are displayed as their raw values (X, V) instead of their descriptions. Standard statuses such as Closed, Released, and Pending Customer are displayed correctly.
 

Why are the custom workflow statuses displayed as raw values in the Related Cases grid, while the standard statuses are displayed with their descriptions?

Is there a recommended way to make CRCaseRelated.Status correctly resolve the descriptions of custom workflow states in the Related Cases grid?

Any guidance or examples would be appreciated.