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CRM: Ticket & Template

  • December 26, 2024
  • 1 reply
  • 40 views
M
Freshman I
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Hello ,

is it possible to configure the body of the ticket? create a template for the text body?
- Context
- Problem encountered
- Diagnosis
- Corrective action plan
- Improvement action plan

 

Thank you in advance.

Best answer by RaphaelPfaff12

Hi ​@Mayssa2 our devs have added a text edit field in the case classes for this

 

1 reply

RaphaelPfaff12
Semi-Pro III

Hi ​@Mayssa2 our devs have added a text edit field in the case classes for this

 

Chris Hackett
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