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Best practice for Outlook email integration with Acumatica

  • June 3, 2026
  • 1 reply
  • 19 views
M
Semi-Pro I
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Hi everyone,


I’m working on integrating Outlook emails into Acumatica and want to send emails into a custom screen.

I see a few possible approaches and would like advice on best practice:

  1. Use Acumatica Outlook Add-in — can it be extended with custom logic, or is it closed?
  2. Build a custom Outlook Add-in and send emails to Acumatica via REST API
  3. Pull emails from Acumatica using Microsoft Graph API (scheduled process)

What is the recommended approach for this kind of integration?
Is extending the existing Acumatica Outlook integration possible?
Or are there any built-in Acumatica features that could help with this use case?

1 reply

lauraj46
Captain II
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  • lauraj46
  • Captain II
  • June 4, 2026

Hi ​@Marat43 ,

In terms of built-in Acumatica features, have you looked at the standard functionality that imports incoming emails based on the incoming mail settings on the Email Account screen?  The protocol options are IMAP or POP.  There are also options for incoming mail processing, for example to create a new lead.  

 

Laura - https://www.linkedin.com/in/laura-jaffe-965a411a/ ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
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