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Cannot release payment, the system prompts the error message, how to resolve this error?

 

Can you please share the Trace information?

 

@Naveen B thanks, that is the Trace from the prompt, are you familiar with this error?

Can you please expand the details and share it here.

 

 

Just wanted to check this issue is causing from Customizations, but I don’t see any info related to customizations.

I can suggest below points.

  • If any customizations published, please unpublish and verify to make sure our customization is NOT causing this issue.
  • Raise a support case with Acumatica to get the fix immediately. 

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