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Question

SSO user creation when attempting to log into tenant

  • December 1, 2025
  • 2 replies
  • 43 views

Hello, with Entra ID SSO, if a user attempts to log into a tenant they don't have access to, Acumatica will create a record in the Users table for that user with no roles assigned.  They will receive an error and are unable to log in, but the user creation is a compliance issue for some clients.  Is there a way to prevent this from happening?

For clients with SOC 2 Type 2 and other security certifications, how are you managing this?

Thank you,

2 replies

  • Freshman I
  • February 4, 2026

Responding to this question as the client who is impacted by this is inquiring and asking for an update on this.  Hoping my reply will move this to the top of the thread.

 


KrunalDoshi
Freshman II
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  • Freshman II
  • February 20, 2026

Hi ​@bborger14,

I am sure this will be a concern for many users/clients. This seems to be a default Acumatica behavior. I would suggest you add this into a new Product Ideas. That way people can vote, and it can be implemented in the product.