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Slower page loading using Google Chrome 92

  • 16 August 2021
  • 3 replies
  • 226 views

Userlevel 4
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Hello Community,

I have a customer running Acumatica ERP 2020R1.

A user signs on to Acumatica ERP and goes to Bill&Adjustments. When the user selects  a bill (open/balanced/hold) the page takes too much time to complete to the point that if the user clicks on any of the fields , the system throws a message box informing that: “Page Unresponsive - you can wait for it to become responsive or exit the page.” 

The page loading time is not that much if it happened one on a while but as the user gets this delay on every document then the wait causes some work delays and frustration.

On the other hand, if the user performs the same tasks (under the same conditions) but now using Edge, the page load time is definitely faster and more acceptable. 

 

The user runs Goggle Chrome 92.0.4515.131  

 

Has anyone experienced a similar problem? Would anyone know if this issue is somehow related to Google Chrome settings ? Could extensions be interfering? 

Any inputs are appreciated. 

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Best answer by Naveen Boga 17 August 2021, 14:45

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Userlevel 7
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Hi @eudescoelho29  I have NOT faced this issue in Chrome.

Have you checked the same instance in Chrome Incognito Window, if the instance faster then definitely issue with the browser cache and extension that are installed in the Google Chrome.

Userlevel 4
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Hi Naveen,

Thanks for the advice. The page load time was much better when using a incognito session. 

Many thanks

Userlevel 7
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@eudescoelho29  Great :) The issue with the chrome is browser caches and extension that are installed.

Thanks for the update!

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