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EMail Documents, such as Purchase Orders, from user's email account instead of system email account

  • Jun 12, 2025 1:44 PM UTC
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We added a new branch and certain documents, such as Purchase Orders, are sending from the system email account instead of the user’s email account.   This causes issues with the buyer not receiving replies back from the vendor.   We have two other branches where this is not the case.   I cannot find a difference between the branches that are working and this one that is not.   Email settings and templates appear identical.

Working example:

 

Non-Working example:

 

What am I missing???

 

Thanks,

Brett

 

Best answer by DasunPerera91

Hi Brett,

Do all branches have the same Default Email Account in User Profile of the user?

 

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DasunPerera91
Acumatica Employee
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  • Acumatica Employee
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  • Jun 15, 2025 5:23 PM UTC

Hi Brett,

Do all branches have the same Default Email Account in User Profile of the user?

 

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  • Jr Varsity III
  • Jun 16, 2025 12:17 PM UTC

​@DasunPerera91  Bingo.  That was missing. 

Thank you!!!  

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