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Duplicate User for Acumatica Portal - Same email address

  • Jul 7, 2021 5:21 AM UTC
  • 5 replies
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To whom it may concern,

 

I received an email saying "Welcome to Acumatica Community"

With Username: michaels@digitalplanet

 

When I recover password I receive the following message,

 

" Sorry, that email address is already used! "

 

It could only be this email address that you are receiving this email from.

michaels@digitalplanet.co.za

 

The users that have the duplicate Emails are as follows,

 

michaels@digitalplanet

mikeslabdp or mikeslab

 

Please remove user mikeslabdp as it is the duplicate.

Best answer by Naveen Boga

@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 

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5 replies

  • Author
  • Freshman I
  • Jul 7, 2021 5:28 AM UTC

 

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Naveen Boga
Captain II
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  • Captain II
  • Answer
  • Jul 7, 2021 5:55 AM UTC

@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 

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  • Author
  • Freshman I
  • Jul 7, 2021 6:05 AM UTC

@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 

 

Hi Naveen,

I already did that and 2 days later I have no response.

Maybe I’ll get one here.

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  • Jr Varsity III
  • Jul 16, 2021 1:21 PM UTC

I have the same issue.  I created an account here before I was added to the support team and I randomly get error messages on Acumatica pages.  I sent an email from the University page and whoever got that created a support ticket for me.

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  • Author
  • Freshman I
  • Jul 16, 2021 1:41 PM UTC

I have the same issue.  I created an account here before I was added to the support team and I randomly get error messages on Acumatica pages.  I sent an email from the University page and whoever got that created a support ticket for me.


Hi

You need to talk to your admin of your Acumatica Portal.

I do not know why they do not out a validation on existing email for this trivial thing.

Good luck.

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