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Acumatica and MySQL - Illegal Mix of Collation Error On Instance Creation

  • Jun 10, 2022 5:54 AM UTC
  • 7 replies
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emeldamakamba
Jr Varsity II
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I am getting this error when creating a new instance, any idea how to resolve it is much appreciated.

 

 

Best answer by emeldamakamba

I managed to get a workaround from Acumatica Support team which is working fine for now.

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Emelda ~ A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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    hkabiri
    Acumatica Moderator
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    • hkabiri
    • Acumatica Support Team
    • Jun 13, 2022 5:55 PM UTC

    @emelda71 Not sure what version of Acumatica you are using but I am aware this issue has been reported and fixed in 2022R1.

    Please test and if you still have any issue submit a support request with details.

     

     

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    SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
      emeldamakamba
      Jr Varsity II
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      • emeldamakamba
      • Author
      • Jr Varsity II
      • Jun 14, 2022 5:54 AM UTC

      Thanks for the response.

      I am using 2022 R1 Build 22.106.0015 (which is currently the latest).

      I have already submitted a support request and the issue is currently with Dev.

       

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      Emelda ~ A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
        Chris Hackett
        Community Manager
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        • Chris Hackett
        • Acumatica Community Manager
        • Jul 25, 2022 10:55 PM UTC

        Hi @emelda71 - were you able to find a solution for your issue? Thank you!

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        Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
        emeldamakamba
        Jr Varsity II
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        • emeldamakamba
        • Author
        • Jr Varsity II
        • Answer
        • Jul 26, 2022 5:35 AM UTC

        I managed to get a workaround from Acumatica Support team which is working fine for now.

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        Emelda ~ A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
          Varsity II
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          • JWS539
          • Varsity II
          • Jun 14, 2023 9:59 PM UTC

          Hi @emelda71,

           

          Just wondering if you would mind sharing what the workaround the Acumatica support team provided was?  We have the exact same issue and the above says that there was a workaround but doesn’t say what it was.

           

          Thanks,

          JOhn.

           

           

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          emeldamakamba
          Jr Varsity II
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          • emeldamakamba
          • Author
          • Jr Varsity II
          • Jun 15, 2023 5:27 AM UTC

          We had to manually add the following in the .ini file - please see attached full version of the file in text format:

           

           

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          Emelda ~ A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
            Varsity II
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            • JWS539
            • Varsity II
            • Jun 15, 2023 7:31 PM UTC

            Thanks

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