Search field doesn't return results on any page in community

Hi @CereseCarlstrom90 

Are you a registered user or just a guest?

@Chris Hackett  could probably assist you the best!

Hi @kandybeatty49 , I am a registered user. Thanks for the suggestion, I’ll give @Chris Hackett a shout.

Hi @CereseCarlstrom90 - I have not heard of others having this issue so will need a specific example that includes what you’re your searching for and the URL you’re starting the search from. Thank you!

Using the search field at the top of the discussion forums.  

My results: 

Co-workers results:

OK. I get the same results as your co-worker. We need to try a few more things before I can open a ticket with the vendor. Please try clearing your browser cache and restarting it, use a different browser and try on another device. You can use the browser on a phone or tablet. Please also make sure you’re not on using any VPN service. Let me know the results. Thank you!

I’ve used both Edge and Chrome on my work machine.  I’ve cleared the caches closed the browsers and started new sessions and still get the same results.  

I accessed the site from my personal tablet, and the search works just fine, both as a guest and logged in with my userid.

If VPN is a problem, that could be my issue.  I work from home and use a VPN to our corporate network, but so does my co-worker, who doesn’t have the issues.  

Ah, well good to know you can access from somewhere. You may try accessing from your work machine off VPN. At this point it appears to be something with your environment, which the vendor is unlikely to troubleshoot. I don’t know why it would be different for you and your co-worker. Maybe check with your internal IT team?