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Can't log in to mobile app

Hi all, I am having issues logging into the mobile app. Each time I try I get an invalid credentials error.I am able to login on the website, and have confirmed I am using the correct web address for the mobile app. We tried logging one of my coworkers in and their credentials worked fine.any assistance would be greatly appreciated.

9 minutes ago

brucewarrell96Jr Varsity III

Distribution

Credit Card Payment for Cash Sale Sales Order Type

In 2024R1, the help indicates that a credit card payment method can be used to with the Cash Sales sale order type. But when I add a credit card payment method to the order, I get a blocking error stating the credit card payment method is not supported by the Cash Sales order type. Is the help incorrect?

11 minutes ago

emelda71Jr Varsity II

Financials

Customer journal from one customer in branch A to a customer in branch B

Good day. Is it possible to do customer journal from one customer in branch A to a customer in branch B like we do with journal transactions? So far all i can see is that you will have to do 2 separate transactions.I have tried to document the issue in the attached file, hope it’s clear.Thanks!

17 minutes ago

JodiKFreshman I

Payroll

Canadian Payroll ROE Submission to CRA

We have been unable to submit an ROE file processed through Acumatica, because Service Canada is rejecting the file type. The file has to be in BLK format. We have tried numerous ways to get this to work, but it appears that Acumatica needs to automatically convert the XML file to BLK when it’s processed and saved to the computer. (Our previous system Sage converted automatically. The file was in BLK before saving to computer) Seems like a programming issue in Acumatica, but so far, support has been unable to figure this out. I’m wondering if anybody using Canadian Payroll has had to process a termination and use Acumatica’s ROE feature? And if so, how has it worked for you? Hope this all made sense. I am not a system analyst and my terminology may be confusing. lolThanks!

29 minutes ago

donnadeskins55Varsity I

Distribution

Barcode commands in report designer

Many of our customers find it very annoying that they have to manually touch the “Set Qty” button on their mobile devices in order to set the quantity being picked/packed/shipped. We are trying to include the Set Qty command (*qty) as a barcode on the picklist report so that they can scan that command and then scan the barcode for the quantity (since there’s no way to set the mobile device to default to the shipping quantity).I can’t find the right way to format the command on the report so that the barcode scanner will read it and put the device in Set Qty mode.Does anyone know how to do this?

48 minutes ago

mnecaiseVarsity I

Reports and Generic Inquires

Report Not Found Error

I have a report that I created a couple months ago that I need to make some changes to. When I click on Edit Report, I get the normal Report Designer pop-up to login. However, as soon as I login I get the error message that the report does not exist. The report runs, so I know it’s there. I just can’t figure out why I’m not able to open it in Report Designer. I haven’t had any issues with opening other reports, so it’s something with this one specifically. Has anyone else run into this or have any suggestions? Thanks!

49 minutes ago

jwarrenVarsity I

Field Service

When I complete a Comment or Instruction on an appointment, why does it remain as Requires Scheduling on the SOR?

See question above This seems to be causing issues with closing SORs since we have all these comments & instructions showing on SOR as Requires Scheduling but they are marked as Complete on the underlying appointment.

59 minutes ago

dsimmerlySemi-Pro I

Distribution

Pacejet

Is anyone working with Pacejet and received this notice ?

1 hour ago

estebanperalta54Captain II

Distribution

Set item to always dropship

Hi! is it possible to always set certain items to dropship on the sales order line? I’m aware you can flag Mark for PO and select dropship but we have certain items that are always dropship.

1 hour ago

jsudakFreshman II

Distribution

How do we add or remove required fields?

How do we add or remove required fields? For example, in the New Customer record the following are required fields denoted by an asterisk: Customer IDCustomer StatusCustomer Class Account Name CountryAs we only do buisness in the United States, I would like to remove the requirment for this field. Or default it to United States. For Sales Quotes, we would like to make the Expiration Date a required field.

1 hour ago

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brucewarrell96Jr Varsity III

Distribution

Credit Card Payment for Cash Sale Sales Order Type

11 minutes ago

emelda71Jr Varsity II

Financials

Customer journal from one customer in branch A to a customer in branch B

17 minutes ago

donnadeskins55Varsity I

Distribution

Barcode commands in report designer

48 minutes ago

mnecaiseVarsity I

Reports and Generic Inquires

Report Not Found Error

49 minutes ago

jwarrenVarsity I

Field Service

When I complete a Comment or Instruction on an appointment, why does it remain as Requires Scheduling on the SOR?

59 minutes ago

dsimmerlySemi-Pro I

Distribution

Pacejet

Is anyone working with Pacejet and received this notice ?

1 hour ago

estebanperalta54Captain II

Distribution

Set item to always dropship

Hi! is it possible to always set certain items to dropship on the sales order line? I’m aware you can flag Mark for PO and select dropship but we have certain items that are always dropship.

1 hour ago

jsudakFreshman II

Distribution

How do we add or remove required fields?

1 hour ago

apallawala21Freshman I

Distribution

Remove the Est Cost from the requisition

Hello! When I create a requisition, it shows me the Estimate cost on the line level. is there’s a way I can prevent adding information to the estimated cost fields?Thank you!

1 hour ago

RobLoweFreshman II

Distribution

Shipped qty in Shipments

We have an order on our system that was created 23/02/24. It had 1 line item, with a qty of 1 required. Today (07/03/24) I added another line for the same item, with a qty of 1.When I then Create Shipment, the original item populates the Shipped Qty with 0, but the new item populates the Shipped Qty with 1.The behaviour we want is as per the original item - i.e. the Shipped Qty should remain 0 until we actually pick/ship the item.We’ve noticed that the Location shows <SPLIT> for the original item and FG000000 for the new item - not sure if this is related?Note: we have only edited the original order to demonstrate the different behavior, our new orders behave as the added line does, which is not what we want.We have tried editing various settings, but cannot get new orders to behave as we’d like.It seems as if when the original Sales Order was created there was item/setup data recorded that makes the Shipment behave in a certain way for the existing item.But when you add a new it

2 hours ago

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