We have been unable to submit an ROE file processed through Acumatica, because Service Canada is rejecting the file type. The file has to be in BLK format. We have tried numerous ways to get this to work, but it appears that Acumatica needs to automatically convert the XML file to BLK when it’s processed and saved to the computer. (Our previous system Sage converted automatically. The file was in BLK before saving to computer) Seems like a programming issue in Acumatica, but so far, support has been unable to figure this out. I’m wondering if anybody using Canadian Payroll has had to process a termination and use Acumatica’s ROE feature? And if so, how has it worked for you?
Hope this all made sense. I am not a system analyst and my terminology may be confusing. lol
Thanks!