Hello,
As Acumatica grows and the needs of our customers and partners in the ecosystems, Acumatica has created an exclusive team to support your development needs. As a result, it is important to notify you that the policy guiding the rules of engagement for Development Support are no longer the same as they are for Product Support.
To clarify when you should submit a request for Developer Support, versus Product Support, please visit this new Developer Support Policy page on the portal. Additional information such as SLAs and links to the related case type may also be found on the Developer Support Policy page.
Helpful Links
Submit a Case Requesting Developer Support
Submit a Case Requesting Acumatica’s Assistance Creating Customization (a paid service offered by Acumatica)
Thank you,
The Developer Support Team
