I’m wondering if when the original line was added if the inventory was allocated out of a specific location.  That inventory has since been used up and doesn’t actually exist any longer in the original location so it makes it <SPLIT> and 0.  I’ve seen this same behavior in Lot/Serial Nbr.’s.   

What does the location on the SO say? 

If you click on the Location magnifying glass can you select a different location or can you delete and re-add the line that’s not working?  Does that resolve it? 

The only reference to Location on the Sales Order is the Location Name, which is “Warehouse” on both lines - unless I’m missing something (I’ve turned all columns on)?

There is no other Location field and no magnifying glass to click on.

If I delete the SO line that isn’t working and re-add a line, the new line works the same as the one I’ve deleted.

That’s our issue, it’s the old line that works how we want it to, not any new ones.

Thanks for the response though!

Do you have any customisation around this areas as standard Acumatica is that the Shipped Quantity is set to what is available. There is a setting on the Sales Order Preference that will set qty on a Shipment to zero for items not in stock but i dont think that is what is causing your issue.

I presume there is enough stock to satisfy the demand on both lines. Are you using Sales Order Allocations?

FYI - not sure this is related but I did have a support issue the Open Qty on shipments and the fix is still in process… 

I’m not aware of any customisations around this area. There is enough stock to satisfy the demand, but I’m not sure what Sales Order Allocations is to know if we are using it or not, sorry. However, just to clarify, the Shipped Qty being zero on the Shipment is what we want. We have a 3rd party picking app that requires zero quantity to start with, which when the items are picked, it populates the Shipped Qty with the correct amount. When Acumatica fills in a Shipped Qty beforehand the app doesn’t recognise that any items need picking.

Hi @RobLowe were you able to find a solution? Thank you!

@RobLowe what is the 3rd party picking app that you are using?

Acumatica will create shipments and populate the Shipped Quantity if you have inventory for it in the warehouse.

To know if you have sales orders automatically allocating, you can click on the Line Details on the SO line to see if the Allocated checkbox is checked - if it is, that means that the inventory was hard allocated at the time of SO entry.  If not, the inventory will be automatically allocated at Shipment creation time to a location in the warehouse.

Automatic allocations are based on Order Types setup:

From what i’m reading, you’re saying that you like that 0 quantity on the shipment because you would then hand this off to your picking app, which would update the shipped quantity?  Acumatica put 0 on the shipped quantity because it thinks that you are in stockout for this item but want to show 0 items on the shipment (based on a setting).

Thanks for the replies - it looks like we have a solution now (by altering our internal process) which ties in with the standard way that Acumatica works.