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Can't log in to mobile app

  • 22 April 2024
  • 6 replies
  • 37 views
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Hi all, I am having issues logging into the mobile app.  Each time I try I get an invalid credentials error.

I am able to login on the website, and have confirmed I am using the correct web address for the mobile app.  We tried logging one of my coworkers in and their credentials worked fine.

any assistance would be greatly appreciated.

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Best answer by BenjaminCrisman 22 April 2024, 19:09

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BenjaminCrisman
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@averagetho If there are multiple tenants, make sure to follow the format of username@tenant, like Admin@Company.

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Would I use the same server URL?  

BenjaminCrisman
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yes, URL should be complete https://servername/instancename

then your user should be like mentioned above

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That did it! thank you for you help!

meganfriesen37
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@BenjaminCrisman is the requirement to add the @tenant after the username a new requirement for the mobile app?  I’ve never had to have users do this before.

Megan Friesen, Contego Software Solutions, Canada
BenjaminCrisman
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@meganfriesen37 If there is only one tenant then this isn’t needed, it’s only so you can select which tenant to log into or if there is multi-tenant environment

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