Ask a Question, Get an Answer - August 1 - August 5, 2022 - Need a little extra help this week!

Hi @Chris Hackett 

I have a question and I will give you a scenario about our project

Hi, would like to seek for your expertise and advise about my project - gasoline station with 3 stores

(1. Fuel,     2. Services/Repair    3. Mini grocery), the customer's due from the 2 stores (services/repair and grocery) were being paid in advance by the 3rd store (fuel). Ex. I have a customer who purchased from the grocery, and availed fuel and services/repair as well, technically there were 3 invoices from my 3 stores. What I’m doing is that I will get a cash from my Fuel store and pay the due of that customer to my grocery and services/repair stores. So I will close the invoices from the 2 stores by using the Mode of payment - Advances from Fuel. But I will still send Statement of Account to the customer showing his due from my 3 stores but the payment should go to Fuel alone since Fuel store already pay the customer balance from 3 stores in advance. This client will pay me in 30 days or so.

Now the problem is, when the customer pays for his/her total due for the 3 stores I wanted to apply the payment once. How can I do that in my Fuel store? I cannot search for the customer anymore since there is no open Invoices already ‘coz it was paid in advance by my Fuel store. I don’t want also to look one by one to open the invoice where he/she got the cash from to pay for the advance.

Can you help me think of solution or work around here or should I say that this is not possible and should not do advance payment on behalf of the customer?

Thanks in  advance for the response/advise.

Hi @acumaticapm182 - You will want to post your query in one of the discussion forums so product experts can assist. Thank you! 

Hi @Chris Hackett,

Yes, and I’ve already posted in the forum and I hope they give me an answer / solution

Thanks