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Projects and Tasks Opening a New Empty Window

  • November 19, 2024
  • 2 replies
  • 52 views

Is anyone experiencing issues when clicking into a project or task, the new window opens an empty project or task instead of the populated one you opened up? If I then go back to the original screen and open it again, the correct project or task will open up.

Best answer by DipakNilkanth

Hi ​@jecalhill,

Have any customizations been published for these screens? This could be the cause of the issue you're facing.

If no customizations have been published, try resetting the caches from the 'Apply Updates' screen. (If you're encountering this issue on production tenant, try doing this during non-working hours to minimize disruption.)

2 replies

DipakNilkanth
Pro III
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  • Pro III
  • Answer
  • November 19, 2024

Hi ​@jecalhill,

Have any customizations been published for these screens? This could be the cause of the issue you're facing.

If no customizations have been published, try resetting the caches from the 'Apply Updates' screen. (If you're encountering this issue on production tenant, try doing this during non-working hours to minimize disruption.)


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  • Captain II
  • November 20, 2024

Hi ​@jecalhill 

 

Is this on a GI? if so, please double check your navigation parameters are in place.

 

Aleks