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Email stuck in 'Processing' status

  • October 16, 2026
  • 2 replies
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Freshman I

Hello!

 

I have two e-mails stuck in ‘processing’ status that I cannot cancel and re-try even. But emails before and after to those two have been sent successfully. 

 

Any idea on how to resolve this?

 

Thank You!

    2 replies

    nickcerri32
    Captain II
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    ​@apallawala22 I’ve personally never seen a “processing” status, but you may be able to force them out using the Emails Pending Processing (SM507000) screen.  

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    mohammadnawaz51
    Varsity I
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    ​@apallawala22 

    • Check the mail provider’s message trace first to confirm whether the messages were actually delivered before retrying.
    • Have an administrator review System Monitor for a stuck email operation and check the application trace around the original sending time.
    • If no operation is running but the messages remain locked in Processing, raise an Acumatica support case to recover their status. Include the email IDs, timestamps, sending account, and Acumatica build
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