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Email Account Error : The mail receive has failed. User is authenticated but not connected.

  • October 23, 2025
  • 5 replies
  • 89 views
I
Freshman I

When I attempt to click on ‘Test’, an error message appears. Could someone please explain the cause of this error and how it can be rectified?

 

Best answer by darylbowman

See if the thread here is any help.

5 replies

darylbowman
Captain II
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  • darylbowman
  • Answer
  • October 24, 2025

See if the thread here is any help.

Daryl ⚡Freelance Acumatica Developer (MVP🏆) for hire ⏩ linkedin.com/in/darylbowman
Chris Hackett
I
Freshman I
  • irudhayaraj41
  • Author
  • Freshman I
  • October 27, 2025

Even after signing in to both the external application and the email account, we are still encountering the same error.

darylbowman
Captain II
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Have you confirmed IMAP is enabled (assuming that’s the protocol you’re using)?

Daryl ⚡Freelance Acumatica Developer (MVP🏆) for hire ⏩ linkedin.com/in/darylbowman
Chris Hackett
mohammadnawaz51
Jr Varsity I
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​@irudhayaraj41 What is the error you are facing at external application -Sign in? Can you share screenshots when you click on sign in?

https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
Chris Hackett
I
Freshman I
  • irudhayaraj41
  • Author
  • Freshman I
  • October 28, 2025

The issue was related to IMAP, and it has now been resolved. Many thanks to ​@darylbowman  for the help and to ​@mohammadnawaz51 for the follow-up message.

darylbowman
Chris Hackett
mohammadnawaz51
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