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Question

Does Acumatica restrict directly editing Customization Projects in the production environment 2024R2?

  • May 27, 2025
  • 4 replies
  • 75 views

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       I deployed a production environment (with a license) on 2024R2. When I open a Customization Project using the Customization Project Editor, it is extremely slow and almost unbearable. However, other operations in this environment seem to have normal performance—only the Customization Project Editor is very slow.

     By contrast, the same project refreshes normally in my testing environment (without a license). Why is this happening?

4 replies

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  • Captain II
  • October 15, 2025

@ray20 

 

There shouldn’t be any degradation in performance going from test to prod, unless you have an awesome machine that runs your test environment!

 

It could just be due to not opening screens before in the prod environment for which they need to be loaded and that can take longer but only for the first time.

 

Have you reached out to Acumatica?


darylbowman
Captain II
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...it is extremely slow and almost unbearable.

Sounds like this.

Are the instances the same build?


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  • Author
  • Captain II
  • November 3, 2025

@darylbowman I read your article link ( this.). Yes, exacltly the same. For me, even strange, the test and prodctuion are deployed on same server and same database with same Acumatica build version and same custmoiztion package,just different IIS pool. Prodcution customization editor run really slow. Everytime it takes more than 10 minutes to publish a customization. I don’t know why. 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • December 2, 2025

Hi ​@ray20 were you able to find a solution? Thank you!