Skip to main content
Question

What is the best way to troubleshoot Object reference not set to an instance of an object error when syncing an order from Bigcommerce to Acumatica?

  • March 15, 2024
  • 4 replies
  • 779 views
P
Semi-Pro I
Forum|alt.badge.img+1

Since upgrading to Acumatica 23R2 from 22R2 we are getting occasional sync errors saying:
Object reference not set to an instance of an object.
when syncing new orders from Bigcommerce to Acumatica.
 
I’ve looked at the trace but I’m not really sure how to troubleshoot this error.

The external orders also don’t look any different to ones that are syncing without problems.

If anybody has any ideas that would be very helpful.

Phil

4 replies

gabrielpaz86
Acumatica Employee
Forum|alt.badge.img+1
  • gabrielpaz86
  • Acumatica Employee
  • March 15, 2024

@ppowell could you please send the trace details?

Software Developer - Retail Commerce
P
Semi-Pro I
Forum|alt.badge.img+1
  • ppowell
  • Author
  • Semi-Pro I
  • March 15, 2024

@gabrielpaz86 We already contacted our Acumatica Provider who I believe is logging a case on our behalf.  I don’t want to cause people unnecessary/duplicate work.

I have submitted the logs via the Submit Logs button on the Trace screen and was given ref 0c1eeb96-3367-434e-adac-fc0e2421c798 which I provided to our provider.

 

Thanks,

 

Phil

gabrielpaz86
Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+15

​@ppowell Any Suggestion on the error, I got the same error now!

Acumatica Functional Consultant & Customer Experience Supervisor
P
Semi-Pro I
Forum|alt.badge.img+1
  • ppowell
  • Author
  • Semi-Pro I
  • January 22, 2025

​@Manikanta Dhulipudi Unfortunately I don’t think I ever got a response.  Our provider may have got it resolved but I never heard back what the result was. As far as I know we haven’t had further issues like that since.

 

Sorry to not have further information. If you manage to get to the bottom of it please post here.

 

Thanks,

 

Phil

Chris Hackett
Terms & ConditionsCookie settingsAccessibility statement
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved