Tracking Number to Big Commerce

Thank you. I did remove this and seems to work as needed. I appreciate the feedback. 

​@Yuri Karpenko  Do you know if there’s a way to map the Tracking URL from the Acumatica package to the Big Commerce Tracking ID?  

Thanks!

​@lauraj46 , not that I know of. Technically, it’s possible to update the tracking link in BC. But the connector doesn’t give us that option OOTB. This would require some customization, on 2 levels: add ‘tracking_link’ to the available options for the External Field; expose Tracking URL field to the ERP Field / Value field. Shouldn’t be too hard to do - probably a weekend project for you, or for me :)

In case anyone finds it helpful, reading through the code I found this:

Presuming that a valid carrier code is used, a tracking link is generated if either shipping_provider or tracking_carrier is supplied alongside a tracking number.

Providing only the tracking number will result in an unclickable text in the customer facing email.

Acceptable values for shipping_provider include an empty string (""), auspost, canadapost, endicia, usps, fedex, royalmail, ups, upsready, upsonline, or shipperhq.

Acceptable values for tracking_carrier include an empty string ("") or one of the valid tracking-carrier values.

and I was able to confirm that this does work to send links out of BC:

Hi Yuri - We have a shopify client - they want to unmap the tracking number as its overriding the tracking number on their shopify store. They are fulfilling the orders in shopify and just want to sync shipments as a confirmation for the store - but once we sync the shipment to shopify it blanks out the tracking on shopify store- so we unmap the tracking number ( please see my mapping) -  and it is still overriding or removing the tracking # assigned on the store. we are using the mapping below to unmap tracking # but its still blanking the tracking number on the shopify store please see below. How can we unmap the tracking #? 

 

​@mali94 You can disable the shipment sync if you dont want to update fulfilment status to Shopify from Acumatica.

Synchronize Shipments During shipment synchronization with BigCommerce, a separate shipment and tracking number are created in the online store for each box in the shipment

Thank you for getting back this is for shopify - however, client wants to sync shipments as they can check in Acumatica the order has been fulfilled in the shopify - is there a way to unmap tracking. 

Acumatica supports overriding standard export mappings, but I haven’t confirmed that your connector/version allows the tracking number to be suppressed using a blank value. Simply deleting or disabling a custom mapping does not necessarily stop the standard tracking export. 

If the field cannot be overridden, a connector customization may be required to exclude tracking details from the outgoing shipment while retaining the fulfillment update. let me know if you need a help with the customization review.

​@lauraj46 , not that I know of. Technically, it’s possible to update the tracking link in BC. But the connector doesn’t give us that option OOTB. This would require some customization, on 2 levels: add ‘tracking_link’ to the available options for the External Field; expose Tracking URL field to the ERP Field / Value field. Shouldn’t be too hard to do - probably a weekend project for you, or for me :)

Hi Yuri - We have a shopify client - they want to unmap the tracking number as its overriding the tracking number on their shopify store. They are fulfilling the orders in shopify and just want to sync shipments as a confirmation for the store - but once we sync the shipment to shopify it blanks out the tracking on shopify store- so we unmap the tracking number ( please see my mapping) -  and it is still overriding or removing the tracking # assigned on the store. we are using the mapping below to unmap tracking # but its still blanking the tracking number on the shopify store please see below. How can we unmap the tracking #? 

 

 

​@mali94 , the behavior you describe seems weird. IF you already have an item marked as fulfilled in Shopify, nothing from outside will change that. we can look at the details of the API calls, what happens to orders and fulfillment orders in Shopify, but isn’t something that we can reliably do in the public section of the community. When you export a shipment from Acumatica it doesn’t UPDATE the existing fulfillment. It will try to override it or create a new fulfillment.