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Shopify Payments Integration - Fees Not Syncing

  • 16 October 2023
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Good afternoon Acumatica community! We are hoping to get a question answered about the sync between Shopify and Acumatica for the Payment entity.

We have one Shopify store connected. Every Entity other than Payment is syncing as expected. We are using ShopifyPay to process CC payments for orders through our website. At the tier we’re on, ShopifyPay charges 2.6% + $0.30 per order.

This information doesn't seem to be imported into Acumatica for us at this point. The payment comes through like this:

Image pulled from the Sync History (Commerce module)
Image pulled directly from the payment entry generated by the sync

 

We are sure the system is capable of importing the fee information based on the following screen shot from Shopify’s backend.

 

Our VAR advised us to add Shopify’s fee manually later in the process, but this is cumbersome and ultimately not scalable. We are looking for advice about where to add these fees (potentially in the payment methods of Acumatica?) If someone has done this before and can provide us with advice or guidance, we would greatly appreciate the insight.

 

Thanks a bunch,

Julia

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Best answer by Yuri Karpenko 16 October 2023, 20:32

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Hi @jfarrell !  What version of Acumatica do you use?  The fees are supported in 23R2, which a very recent addition (like 1 week old).

Userlevel 1

@jfarrell, if upgrading to 23R2 is not an option for you, send me a message, and I can show you another option.

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Thanks for your answer - we are on 23R1. Awesome to hear there is a solution ready with the new version 👍 We will see about getting up to date ASAP!

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