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Shopify Metafield Data Loss with 25R1 Shopify Connector — Is This Happening to Others

  • September 9, 2025
  • 2 replies
  • 71 views

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Hello Acumatica Community!
 

We’ve run into a not good experience, issue with the latest Shopify connector for Acumatica (25R1). I’m hoping to get some insights from others who might be experiencing the same or confirm if this is an isolated problem on our end.

What we observed

Background: We rely on metafields in Shopify and map another metafield from a Stock Item attribute via the connector.

Normal behavior (pre-25R1): If a value existed in Shopify for one metafield, and another metafield was mapped from a Stock Item attribute, the “unmapped” metafield retained its value while the “mapped” metafield was updated as expected.
 

Current issue (25R1): The connector now tries to update each metafield. And if there’s no mapped attribute for a metafield, connector clears it. This results in unintended data loss across the board, not just the mapped fields.
 

Has anyone else experienced metafield data being cleared or reset by the 25R1 Shopify connector?

Best answer by KarthikGajendran

@jib87 ​@clancour  We acknowledge that this is indeed an issue, which occurred during the migration from the Shopify REST API to the GraphQL API.

The issue has been resolved in 25R1, and you should receive the updated version on October 29th.

Thank you very much for your patience and understanding.

2 replies

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  • Jr Varsity II
  • 68 replies
  • September 23, 2025

@jib87 

Yes, we have a client experiencing this as well.

We have tried <<unmap» as well - same behavior. 

Similar thread:

Opening a case with support now.


KarthikGajendran
Acumatica Moderator
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  • Acumatica Moderator
  • 310 replies
  • Answer
  • October 7, 2025

@jib87 ​@clancour  We acknowledge that this is indeed an issue, which occurred during the migration from the Shopify REST API to the GraphQL API.

The issue has been resolved in 25R1, and you should receive the updated version on October 29th.

Thank you very much for your patience and understanding.