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Shopify Connector Issues with Refunds on Orders

Hi there,

 

We are using the Shopify Connector for the POS side of things. 

During our Testing, we synced an Order to Acumatica, then refunded it partially and another example for a full refund.

We get the following Error:

 

At least one GraphQL error has occurred. Error: Access denied for exchangeV2s field.;

 

COMMERCE]: At least one GraphQL error has occurred. Error: Access denied for exchangeV2s field.;
Connector: SPC, Binding: 2, Entity: OR, SyncID: 24455, LocalID: , ExternID:
PX.Commerce.Shopify.API.GraphQL.GraphQLAggregateException: At least one GraphQL error has occurred. Error: Access denied for exchangeV2s field.;

 

Refunds are enabled and we have a Return Amount Item set-up.

 

We are using the Shopify public App for Acumatica.

 

Not sure where to start

 

 

10 replies

gabrielpaz86
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Hi @krausef77, this seems to be a restriction to PII data and Basic Shopify Plan. Could you please try to reinstall the Acumatica Cloud ERP app and connect the store with this app instead of using the custom app?


https://help.shopify.com/en/manual/apps/app-types/custom-apps

 

Software Developer - Retail Commerce
KarthikGajendran
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Userlevel 7
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@krausef77  Also, for POS exchange currently, the APIs from Shopify are not enabled by default. You need to request Shopify to enable it for your store. 

https://help.acumatica.com/(W(5))/Help?ScreenId=ShowWiki&pageid=978eca25-f761-4813-8b17-bf3d78d8ad8e Please check this link header. 

 

 

Technical Product Manager- Retail Commerce
K
Rank
Userlevel 5
Badge +1

Hi @krausef77, this seems to be a restriction to PII data and Basic Shopify Plan. Could you please try to reinstall the Acumatica Cloud ERP app and connect the store with this app instead of using the custom app?


https://help.shopify.com/en/manual/apps/app-types/custom-apps

 

Hi Gabriel, 

We are using the native App in Shopify
 

 

K
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Userlevel 5
Badge +1

@krausef77  Also, for POS exchange currently, the APIs from Shopify are not enabled by default. You need to request Shopify to enable it for your store. 

https://help.acumatica.com/(W(5))/Help?ScreenId=ShowWiki&pageid=978eca25-f761-4813-8b17-bf3d78d8ad8e Please check this link header. 

 

 

What is weird though is that Orders, Customers, items are coming over just fine

KarthikGajendran
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Userlevel 7
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@krausef77  This is applicable only for POS exchanges. So please check with Shopify and ask them to enable the POS exchange permissions on your store. 

Technical Product Manager- Retail Commerce
K
Rank
Userlevel 5
Badge +1

@krausef77  This is applicable only for POS exchanges. So please check with Shopify and ask them to enable the POS exchange permissions on your store. 

Thanks will do.
Again, POS Orders working, but once Refunds are involved it stops working.

 

We will request this and update you if it worked. Thank you!!

K
Rank
Userlevel 5
Badge +1

@krausef77  This is applicable only for POS exchanges. So please check with Shopify and ask them to enable the POS exchange permissions on your store. 

Thanks will do.
Again, POS Orders working, but once Refunds are involved it stops working.

 

We will request this and update you if it worked. Thank you!!

Unfortunately, no Dice. Any other thoughts?

K
Rank
Userlevel 5
Badge +1

@krausef77  This is applicable only for POS exchanges. So please check with Shopify and ask them to enable the POS exchange permissions on your store. 

Unfortunately, we didn’t have any success even after working with Shopify Support. Any other ideas what could cause this?

KarthikGajendran
Rank
Userlevel 7
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@krausef77  Please create a case with Acumatica. We need to look into configurations and data to troubleshoot. 

Technical Product Manager- Retail Commerce
Chris Hackett
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Userlevel 7
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Hi @krausef77 were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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