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Product Availability Doesn't Sync with Real-Time Sync

  • 2 August 2023
  • 3 replies
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Jeff96
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I have some items on Shopify assigned to non-Acumatica locations (drop-ship), I want that when the item does show up as available in a Acumatica warehouse it should sync to Shopify. 

It doesn’t sync with the real-time sync or the manual processing. Only when I sync the item through the sync history screen. 

What do I need to do to get it synced in real time?

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Best answer by Yuri Karpenko 15 August 2023, 00:14

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Jeff G.

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Yuri Karpenko
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@Jeff96 , there could be a number of reasons for this. Does real time sync for inventory work for other items? Can you pinpoint any commonality between those items that are not synced automatically? What status the inventory sync records show you in the Sync History after you adjust the inventory in Acumatica?

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
Jeff96
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Userlevel 6
Badge +4

@Jeff96 , there could be a number of reasons for this. Does real time sync for inventory work for other items? Can you pinpoint any commonality between those items that are not synced automatically? What status the inventory sync records show you in the Sync History after you adjust the inventory in Acumatica?

 

  1. Sync works well for items set up on Shopify with the Acumatica warehouse location
  2. Commonality is that those items have a warehouse on Shopify that is not in Acumatica
  3. Sync history shows “Processed” “Updated Externally” 
Jeff G.
Yuri Karpenko
Rank
Userlevel 7
Badge +6

@Jeff96 , maybe you can set up that warehouse in Acumatica, as well as in Shopify and map them on the Shopify Stores screen? That should resolve the issue, it seems, since you say that other inventory is syncing without an issue.

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP

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