Matrix Item Descriptions in BigCommerce

  • 13 November 2023
  • 1 reply

We would like to be able to show a more formal description for each Matrix item on the BigCommerce site. Right now when you select a template on the BigCommerce site and then choose your variant options, the only fields that are displayed about the selected Matrix SKU are the image, the price and the SKU ID. The description for the item is simply a reiteration of the variant options selected on the checkout page, and nothing more. We would like to have the fill item’s description shown in Acumatica for that Matrix item displayed along with the SKU ID on the main page and the cart. When looking at the BigCommerce backend, we do not see a specific field for the description on the SKU columns. There are Bin Picking Number and UPC/ISBN as fields to be displayed, yet nothing in Acumatica found syncs to those fields.

Does anyone have any suggestions on how to show a more detailed description of the SKU when the variant options are selected on the template?

We are using Acumatica version 2023R1


Best answer by Yuri Karpenko 13 November 2023, 21:22

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@mcondon64 , this is a limitation on the BigCommerce side. BigCommerce doesn’t have a description field for each variant. Thus, you can’t map it from Acumatica.

However, BigCommerce has metafields for product variants. Theoretically, BigCommerce theme can be customized to show a certain metafield (variant_description) for product variants, instead of the parent description. If you would like to do that, you would need to do a couple things:

  1. Create that metafield
  2. Populate the data (from Acumatica or using API - read custom application)
  3. Customize BigCommerce theme to display the data from that metafield
  4. If you would like to maintain data in Acumatica, then Acumatica connector will likely need to be customized as well, to account for these changes in the product data structure on the BigCommerce side.

Hope this clears it out for you.


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