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Question

Inventory ID vs Alternate ID sync: Inbound vs Outbound

  • December 29, 2025
  • 0 replies
  • 6 views

kkeating24
Varsity III
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Hey folks, 
I was curious with all the GRAPHQL changes, if the Item ID matching still works the same. 

I know that if a “SKU” from shopify is found in either inventory id or the alternate id it will associate it, but what about on the OUTBOUND sync of shipment?  I’m getting an error. 

Example I have sku 123456 in Shopify, it finds that as an alternate id, but the ACU Inventory ID is WIDGET01.   So the order in ACU now has WIDGET01 and when I try to sync the shipment it basically says the WIDGET01 exists in acu and on the order, but it is not in shopify. 

Any thoughts?