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Insufficient rights to connect with Acumatica

  • Jan 28, 2025 4:01 PM UTC
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mindweb
Jr Varsity II
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When I try to make a connection to live Acumatica instance (2023R2), I get this error. We just purchased and activated the Shopify connector last week.

Acumatica Error: You have insufficient rights to access the ShopifyStore (BC201010) form.

Is there a feature that I miss enabling? Thank you!

 

Best answer by Yuri Karpenko

When I try to make a connection to live Acumatica instance (2023R2), I get this error. We just purchased and activated the Shopify connector last week.

Acumatica Error: You have insufficient rights to access the ShopifyStore (BC201010) form.

Is there a feature that I miss enabling? Thank you!

 

Based on the error message, ​@mindweb , you don’t have permissions to access screen BC201010, which is “Shopify Stores” screen. If you are an admin of this Acumatica, you should be able to go to screen SM201020 (Access Rights by Screen), then you need to make sure that for Commerce and Shopify Stores screens, your user have proper access rights:

It’s 100% access right issue, and doesn’t have anything to do with Shopify itself. You can be locked out from other Acumatica screens in just the same manner.

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    7 replies

    kkeating24
    Semi-Pro II
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    • kkeating24
    • Semi-Pro II
    • Jan 28, 2025 4:15 PM UTC

    you do have to enable the Shopify Store Connector in Enable/disable features if you haven’t done that already. 

     

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    --attachment is the great fabricator of illusions; Reality can only be attained by someone who is detached. -s.w.
      mindweb
      Jr Varsity II
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      • mindweb
      • Author
      • Jr Varsity II
      • Jan 28, 2025 4:18 PM UTC

      Thank you! We have enabled it already. We have also Sandbox (2024R2), where it prompts for username and password, then ends up with same error. Whereas in the live version, no prompt for username and password.

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      kkeating24
      Semi-Pro II
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      • kkeating24
      • Semi-Pro II
      • Jan 28, 2025 4:28 PM UTC

      Can you give us some more info.  What navigation path in ACU are you taking to enable the shopify store, can you share any screenshots?

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      --attachment is the great fabricator of illusions; Reality can only be attained by someone who is detached. -s.w.
        Freshman I
        • ebeaudin
        • Freshman I
        • Jan 28, 2025 4:50 PM UTC

        Thanks for your help

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          kkeating24
          Semi-Pro II
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          • kkeating24
          • Semi-Pro II
          • Jan 28, 2025 7:38 PM UTC

          Sorry, I mean when you try to connect your shopify store.  What screen are you using, can you show me the shopify store screen setup?   

          Can you get to the Commerce > Shopify Stores screen? 

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          --attachment is the great fabricator of illusions; Reality can only be attained by someone who is detached. -s.w.
            Yuri Karpenko
            Captain II
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            • Yuri Karpenko
            • Captain II
            • Answer
            • Jan 29, 2025 2:51 AM UTC

            When I try to make a connection to live Acumatica instance (2023R2), I get this error. We just purchased and activated the Shopify connector last week.

            Acumatica Error: You have insufficient rights to access the ShopifyStore (BC201010) form.

            Is there a feature that I miss enabling? Thank you!

             

            Based on the error message, ​@mindweb , you don’t have permissions to access screen BC201010, which is “Shopify Stores” screen. If you are an admin of this Acumatica, you should be able to go to screen SM201020 (Access Rights by Screen), then you need to make sure that for Commerce and Shopify Stores screens, your user have proper access rights:

            It’s 100% access right issue, and doesn’t have anything to do with Shopify itself. You can be locked out from other Acumatica screens in just the same manner.

            Translate
            Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
              mindweb
              Jr Varsity II
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              • mindweb
              • Author
              • Jr Varsity II
              • Jan 29, 2025 3:57 PM UTC

              Thank you all. @Yuri Karpenko’s suggestion helped us fix the connection issue. Have a wonderful day all.

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