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How should Big Commerce store credits be processed in Acumatica

  • June 15, 2022
  • 2 replies
  • 156 views
dgodsill97
Varsity I
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A store credit is given to a customer manually in Big Commerce.  The customer can apply store credits to their order.  What type of payment method should be used in Acumatica for the processing and accounting?  You would think this is really a discount because you never did a transaction in Acumatica for this.  Even if you created a credit memo on account in Acumatica, this is no way to create a store credit in Big Commerce.

Best answer by KarthikGajendran

@dgodsill97 You could import store credit payments as a cash/check or do not import the payment from BigCommerce but instead create a credit memo manually in Acumatica and apply against the invoice. 

    2 replies

    KarthikGajendran
    Acumatica Moderator
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    @dgodsill97 You could import store credit payments as a cash/check or do not import the payment from BigCommerce but instead create a credit memo manually in Acumatica and apply against the invoice. 

    Technical Product Manager- Retail Commerce
    Chris Hackett
    dgodsill97
    Varsity I
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    • dgodsill97
    • Author
    • Varsity I
    • June 20, 2022

     Better to import payment so you know the amount of the credit (don’t automatically release it, enter the store credit as a discount since you never received the funds, and then delete the payment.

    Chris Hackett
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