I guess this is a question more for Acumatica’s product team, but if anyone has encountered this scenario before, please enlighten me as well.

Right now in Acumatica, Gift Card is a non-stock item. So when a gift card is purchased in Shopify, the Sales Order is synced to Acumatica with the non-stock item just like a normal Sales Order, so how do we treat the gift card liability?

For example, when you sell a gift card to the customer, if you have not redeemed the gift card, the gift card amount is still a liability, until the customer redeems it, then it goes to Sales. But if we treat it as a non-stock item on the Sales Order, it goes straight into Gift Card sales.

Is treating a giftcard sale straight away as a sale instead of a liability a correct way to handle it?