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Commerce module erroring on import when order has a $0 item on it

  • August 14, 2024
  • 4 replies
  • 58 views
M
Freshman I

I am receiving the error “Attempted to divide by zero” on any order from big commerce that comes in with an item discounted to be $0 on the order. How do I get around this and get the order into our system without manually entering it into Acumatica?

 

Thanks

Best answer by simonliang91

Hi @mcanavan , could you manual sync the order again? If it still fails, get the trace log of the exception and post it here. And please mention the ERP version as well.

Or you can contact support to create a ticket.

iqraharrison

4 replies

simonliang91
Acumatica Employee
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  • simonliang91
  • Acumatica Employee
  • August 14, 2024

Hi @mcanavan , could you provide more details for us to do more investigation? The screen shot/the error trace log/Order info from BigCommerce 

Chris Hackett
M
Freshman I
  • mcanavan
  • Author
  • Freshman I
  • August 15, 2024

Here is the error in my sync history as well as the order details from BC. 

 

 

simonliang91
Acumatica Employee
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  • simonliang91
  • Acumatica Employee
  • Answer
  • August 15, 2024

Hi @mcanavan , could you manual sync the order again? If it still fails, get the trace log of the exception and post it here. And please mention the ERP version as well.

Or you can contact support to create a ticket.

Chris Hackett
Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • September 10, 2024

Hi @mcanavan  were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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