Cleaning up sales backorders

  • 5 January 2024
  • 4 replies

Userlevel 2

How do I clear out a backordered sales order for a line item we are not going to ship?


Best answer by Kandy Beatty 5 January 2024, 21:26

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4 replies

Userlevel 5
Badge +1

@Benfoy Have you tried  to mark the line Complete on the sale order ?



Userlevel 7
Badge +16

HI @BenFoy 

Are you trying to mass clear them?

If trying to mass clear, you can go to process orders and Action> Cancel Order then sort by order status of Back Order


Userlevel 2

I don’t know why I didn’t try that.  Thank you for your help.

Userlevel 7
Badge +12

Hi @BenFoy 

The below Attached gives the details of backorder lines with order qty and Inventory ID.

Please update the qty as zero using import scenario and mark as completed with another import scenario.

Or else try to Update the completed checkbox and verify the results usings import scenarios.


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