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Cleaning up sales backorders

  • January 5, 2024
  • 4 replies
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Freshman I

How do I clear out a backordered sales order for a line item we are not going to ship?

Best answer by Kandy Beatty

HI @BenFoy 

Are you trying to mass clear them?

If trying to mass clear, you can go to process orders and Action> Cancel Order then sort by order status of Back Order

 

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      4 replies

      dsimmerly
      Pro I
      Forum|alt.badge.img+1

      @Benfoy Have you tried  to mark the line Complete on the sale order ?

       

       

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        Kandy Beatty
        Captain II
        Forum|alt.badge.img+18

        HI @BenFoy 

        Are you trying to mass clear them?

        If trying to mass clear, you can go to process orders and Action> Cancel Order then sort by order status of Back Order

         

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        Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
          Freshman I
          • BenFoy
          • Author
          • Freshman I
          • January 5, 2024

          I don’t know why I didn’t try that.  Thank you for your help.

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            Manikanta Dhulipudi
            Captain II
            Forum|alt.badge.img+16

            Hi @BenFoy 

            The below Attached gives the details of backorder lines with order qty and Inventory ID.

            Please update the qty as zero using import scenario and mark as completed with another import scenario.

            Or else try to Update the completed checkbox and verify the results usings import scenarios.

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