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Big Commerce Salesperson Syncing

  • March 7, 2024
  • 4 replies
  • 78 views
courtneyb
Freshman II
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How do we set up Big Commerce to sync the correct salesperson bidirectionally? If the salesperson is changed on either platform, we need them to mirror each other. I can’t find it in the sync mapping, and it doesn’t seem to do it on it’s own through the customer syncing.

Best answer by Yuri Karpenko

@courtneyb , thanks for sharing the screenshot. Apparently, you’re using the B2B edition, which means you are using Acumatica connector with a customization installed. That customization changes the way your sync works. As far as I’m aware, what you want to sync is not implemented. You can modify the customization to make that happen. Do you have internal resources for Acumatica customizations development? Or do you have a VAR that can do that dev work for you?

T

4 replies

Yuri Karpenko
Captain II
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@courtneyb , what field do you use in BC for salesperson?

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
courtneyb
Freshman II
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  • courtneyb
  • Author
  • Freshman II
  • March 7, 2024

@Yuri Karpenko We were hoping to use the base functionality of sales staff so all the accounts in Acumatica would also be assigned to the right rep in Big Commerce too.

 

Yuri Karpenko
Captain II
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  • Yuri Karpenko
  • Captain II
  • Answer
  • March 7, 2024

@courtneyb , thanks for sharing the screenshot. Apparently, you’re using the B2B edition, which means you are using Acumatica connector with a customization installed. That customization changes the way your sync works. As far as I’m aware, what you want to sync is not implemented. You can modify the customization to make that happen. Do you have internal resources for Acumatica customizations development? Or do you have a VAR that can do that dev work for you?

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
Chris Hackett
courtneyb
Freshman II
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  • courtneyb
  • Author
  • Freshman II
  • March 7, 2024

@Yuri Karpenko Thank you for the feedback. I figured since it wasn’t so obvious that something like this wasn’t base functionality. Although, it does seem odd to me that salesreps would not sync back and forth for B2B. We do have an internal team I can talk to about possibly customizing.

I appreciate the quick response!

Yuri Karpenko
Chris Hackett
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