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B2B + Shopify syncing customers for orders to be received in ACM

  • August 21, 2025
  • 5 replies
  • 95 views
C
Freshman II
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We are on 2024 R2. We are trying to get b2b on shopify and orders brought into ACM.

 

To try and keep things simple we are keeping all company data in ACM and pushing it out to Shopify. Because each company needs at least one contact we manually loaded contacts into Shopify authorize them to order(because as far as I know, there is no place in ACM for this)

I sync all the contacts bidirectionally, but I still get the message

‘The sales order could not be imported. Make sure the Chris Cxxxx (7749807079526) customer exists in the Shopify store, has been assigned an appropriate role in the 944636006 location, and has been synchronized with Acumatica ERP. 

How do I fix this to bring in the order?

Best answer by kkeating24

Ok, i’m not sure I’m following along here, in order to help, we need to be consistent with the data and thread we’re following - 

This mountain High resort assoc llc - can you show us the ACU setup. It looks like you have 3 locations with the same name.

You should be able to create a contact in ACU, assign it to one of those locations and it will push through to shopify...just make sure the contact has an email address. 

 

5 replies

kkeating24
Varsity III
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  • kkeating24
  • Varsity III
  • August 21, 2025

Screenshots could help here. When you say contacts have been synced, do you mean you have synced the ‘company’ entity?   

Have you validated:

is the Company setup in ACM as an Organization? 

Is the user a contact on the organization and assigned either user or admin role for that location?

Let us know...

--attachment is the great fabricator of illusions; Reality can only be attained by someone who is detached. -s.w.
Yuri Karpenko
Chris Hackett
C
Freshman II
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  • chese79
  • Author
  • Freshman II
  • August 25, 2025

I have exported a company and it is linked in shopify

 

I added the contact to the order and they are a user for all three locations but they don’t show up after preparing customers.

 

kkeating24
Varsity III
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  • kkeating24
  • Varsity III
  • August 25, 2025

OK - how about the shopify side?  

One thing I can see is that your error message is related to: 

Chris Cxxxx (7749807079526), but the screenshot is for Adrianne.   

Can you show me the following screens:

  1. Your Store Entities screen
  2. Your Shopify Company Screen (with URL)
  3. The Shopify Company Location Screen (with URL)
--attachment is the great fabricator of illusions; Reality can only be attained by someone who is detached. -s.w.
Chris Hackett
C
Freshman II
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  • chese79
  • Author
  • Freshman II
  • August 26, 2025

My Apologies, After playing with a few things and changing to much I started with a fresh company and was trying to export both company and customer. Company looks good but working on customer. 

 

 

kkeating24
Varsity III
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  • kkeating24
  • Varsity III
  • Answer
  • August 26, 2025

Ok, i’m not sure I’m following along here, in order to help, we need to be consistent with the data and thread we’re following - 

This mountain High resort assoc llc - can you show us the ACU setup. It looks like you have 3 locations with the same name.

You should be able to create a contact in ACU, assign it to one of those locations and it will push through to shopify...just make sure the contact has an email address. 

 

--attachment is the great fabricator of illusions; Reality can only be attained by someone who is detached. -s.w.
Chris Hackett
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