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Question

Amazon orders will not sync

  • August 12, 2026
  • 1 reply
  • 15 views
G
Freshman I

Since Thursday August 6, we are seeing our Amazon FBM orders not sync into the system consistently. Results are sporadic at best, some come over right away, others come over 6 hours later and this is not sustainable. Anyone know if anything has changed on how Amazon is sending sales orders over for FBM? Most orders I cannot even see in the sync history if there is an error, they just do not populate

No one knows what to do to fix

1 reply

Yuri Karpenko
Captain II
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Not to that extreme, but around that time a few of our clients got Acumatica upgraded and if we had custom mapping for them on the Entities screen, the sync stopped working. That was really bad.

But simply going to Entities and re-mapping fixed it all.

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
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