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Switch between tenants on Primary list screen meet error "undefined: Cannot read properties of undefined (reading 'length')"

  • April 17, 2023
  • 2 replies
  • 442 views
R
Captain II
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Hello,

     We have 2 tenants. Let’s say, if we switch from tenant A to tenant B on some (means not all) primary list screens, like “Bills and adjustments”, the system would prompt a warning, read “undefined: Cannot read properties of undefined (reading 'length')”.
     Normally, this is not serious. We just click the OK button. and reload/refresh the screen, everything is OK.
     But today, a user claims even if she reload the screen, the error stays.
     So can someone tell me how is this error coming from?  How can we solve/avoid it?

 

Best answer by ray20

To someone who interested in this issue. 
If I set all fileds width with setting value（means not left empty), this error does NOT show anymore.  So my large guess is the width in different tenants are different caused this issue. 

 

    Laura03

    2 replies

    R
    Captain II
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    • ray20
    • Author
    • Captain II
    • Answer
    • April 18, 2023

    To someone who interested in this issue. 
    If I set all fileds width with setting value（means not left empty), this error does NOT show anymore.  So my large guess is the width in different tenants are different caused this issue. 

     

    Laura03
    Chris Hackett
    S
    Acumatica Employee
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    • SankaPeiris07
    • Acumatica Employee
    • December 26, 2023

    could also try below options. 

    1). Try using a different browser. (Chrome , edge , safari )

    2). Clear ALL cache /cookies and browsing data on the browser that is being used.

    3). Try using Incognito mode or private browser. 

     

    Chris Hackett
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