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Side Panel in AP Bills and Adjustments displays quickly and then disappears

  • Aug 22, 2023 2:11 AM UTC
  • 3 replies
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Hi,

 

We have a client that we installed the PDF Annotator for 2022 R2 in A/P under Bills & Adjustmenys. I published the customization and setup the security. However, the side panel shows but then quickly disappears and does not stay. What am I doing wrong? Here are my security settings. Am I missing something? Let me know.

 

Thanks,

 

Frances 

Best answer by fpantelidakis65

Hi @Laura02,

When the user creates the project for the Adobe API make sure they enter the Acumatica instance like below. It seemed to work for me. Let me know your results or if you have questions.

rpiruckelproperties.acumatica.com

 

Thanks,

Frances 

 

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3 replies

Laura03
Captain II
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  • Captain II
  • Nov 8, 2023 8:05 PM UTC

Hello @fpantelidakis65 ,

Did you find a solution to the problem you described above?

Today a second user posted the same question, so I’m curious how it worked out for you.

Laura

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  • Author
  • Jr Varsity II
  • Answer
  • Nov 9, 2023 12:08 AM UTC

Hi @Laura02,

When the user creates the project for the Adobe API make sure they enter the Acumatica instance like below. It seemed to work for me. Let me know your results or if you have questions.

rpiruckelproperties.acumatica.com

 

Thanks,

Frances 

 

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Laura03
Captain II
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  • Captain II
  • Nov 9, 2023 12:42 AM UTC

Thank you, Frances!

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