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Side Panel in AP Bills and Adjustments displays quickly and then disappears

  • August 22, 2023
  • 3 replies
  • 133 views

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Hi,

 

We have a client that we installed the PDF Annotator for 2022 R2 in A/P under Bills & Adjustmenys. I published the customization and setup the security. However, the side panel shows but then quickly disappears and does not stay. What am I doing wrong? Here are my security settings. Am I missing something? Let me know.

 

Thanks,

 

Frances 

Best answer by fpantelidakis65

Hi @Laura02,

When the user creates the project for the Adobe API make sure they enter the Acumatica instance like below. It seemed to work for me. Let me know your results or if you have questions.

rpiruckelproperties.acumatica.com

 

Thanks,

Frances 

 

3 replies

Laura03
Captain II
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  • Captain II
  • November 8, 2023

Hello @fpantelidakis65 ,

Did you find a solution to the problem you described above?

Today a second user posted the same question, so I’m curious how it worked out for you.

Laura


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  • Author
  • Jr Varsity II
  • Answer
  • November 9, 2023

Hi @Laura02,

When the user creates the project for the Adobe API make sure they enter the Acumatica instance like below. It seemed to work for me. Let me know your results or if you have questions.

rpiruckelproperties.acumatica.com

 

Thanks,

Frances 

 


Laura03
Captain II
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  • Captain II
  • November 9, 2023

Thank you, Frances!