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Answer

Report error when hitting Print

  • June 3, 2024
  • 6 replies
  • 82 views
jionymacabuhay
Varsity I
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Hello,

Does anyone experienced this issue. The report is looking fine when you hit Run report

However, when you click print we are receiving this error:

 

Best answer by BenjaminCrisman

@jionymacabuhay The Reset Caches option will not kick people out, but Restart Application will kick all users out, so do this when it will least affect the users.

6 replies

BenjaminCrisman
Acumatica Employee
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Hi @jionymacabuhay! I have seen this issue in the past and the fix was to do a Reset Caches and Application Restart from the System Management > Apply Updates screen.

Let me know if this fixes it for you too!

Laura03
Chris Hackett
jionymacabuhay
jionymacabuhay
Varsity I
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Hi @BenjaminCrisman - Thank you for the response! Do user need to logout? Or is it safe to run this after or before business hours? 

BenjaminCrisman
Acumatica Employee
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  • BenjaminCrisman
  • Acumatica Support Team
  • Answer
  • June 4, 2024

@jionymacabuhay The Reset Caches option will not kick people out, but Restart Application will kick all users out, so do this when it will least affect the users.

Chris Hackett
jionymacabuhay
jionymacabuhay
Varsity I
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Hi @BenjaminCrisman  - Thanks sir! To make sure we will do the Restart Application off business hours. Thanks for the suggestions. 

Chris Hackett
jionymacabuhay
Varsity I
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Hi @BenjaminCrisman - Last question! We can do this to any tenant right? Restart Application to any tenant and all of them will be restarted. No need to go to each tenant and hit Restart Application. 

jionymacabuhay
Varsity I
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@BenjaminCrisman - Disregard the questions! 😁 Issue was resolved! Thank you so much for the help!

Chris Hackett
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