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Report error when hitting Print

  • 3 June 2024
  • 6 replies
  • 57 views

Hello,

Does anyone experienced this issue. The report is looking fine when you hit Run report

However, when you click print we are receiving this error:

 

6 replies

BenjaminCrisman
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Userlevel 7
Badge +4

Hi @jionymacabuhay! I have seen this issue in the past and the fix was to do a Reset Caches and Application Restart from the System Management > Apply Updates screen.

Let me know if this fixes it for you too!

BenjaminCrisman
Rank
Userlevel 7
Badge +4

@jionymacabuhay The Reset Caches option will not kick people out, but Restart Application will kick all users out, so do this when it will least affect the users.

jionymacabuhay
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Userlevel 3
Badge

Hi @BenjaminCrisman  - Thanks sir! To make sure we will do the Restart Application off business hours. Thanks for the suggestions. 

jionymacabuhay
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Userlevel 3
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@BenjaminCrisman - Disregard the questions! 😁 Issue was resolved! Thank you so much for the help!

jionymacabuhay
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Userlevel 3
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Hi @BenjaminCrisman - Thank you for the response! Do user need to logout? Or is it safe to run this after or before business hours? 

jionymacabuhay
Rank
Userlevel 3
Badge

Hi @BenjaminCrisman - Last question! We can do this to any tenant right? Restart Application to any tenant and all of them will be restarted. No need to go to each tenant and hit Restart Application. 

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