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Related Enitiy informtion not showing on the All Emails screen

  • January 11, 2026
  • 2 replies
  • 27 views
W
Jr Varsity II
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Hi All
Happy New Year

I am sending emails to business accounts for a number of activities. The screen on the email template is GI. My emails are being sent correctly; however, they are not populating the related entity on the All Emails screen.
Could you please assist if there is a setting I am missing that would display the information in the related entity column on the All Emails screen? See the sample screenshot.

 

Kind regards

Wilson
 

Best answer by mohammadnawaz51

​@wilson71 the highlighted emails are customized email templates? if yes you need to configure for updating the related entity 

Link to Entity on Business Event Email Notification | Community

2 replies

mohammadnawaz51
Jr Varsity I
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​@wilson71 the highlighted emails are customized email templates? if yes you need to configure for updating the related entity 

Link to Entity on Business Event Email Notification | Community

https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
    W
    Jr Varsity II
    Forum|alt.badge.img
    • wilson71
    • Author
    • Jr Varsity II
    • January 15, 2026

    ​@wilson71 the highlighted emails are customized email templates? if yes you need to configure for updating the related entity 

    Link to Entity on Business Event Email Notification | Community

    Hi ​@mohammadnawaz51 

    Thank you for responding
    I tried adding that, but it still won't show. I will keep testing. Maybe there is something I am missing.

    Kind regards

    Wilson

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