Insert (+) button on GI

Hi ​@justen0351  Have you tried configuring and testing the standard (out-of-the-box) screen in Acumatica ERP to confirm whether the issue occurs there as well?

If the default screen is functioning as expected, then the problem is likely specific to the customization or setup of the current screen. Based on that, I believe the most probable cause could be related to the following:

• In the custom screen graph, check if you written any logic related to AllowInsert = FALSE
  OR
• GI primary DAC ≠ screen primary DAC

​@Naveen Boga on standard screens, that functionality works fine. sales orders, purchase orders, etc. i also have a separate GI for a different custom screen that it is working on. I do have allowinsert = False but only as part of the workflow when an item reaches a certain status. like the sales order screen does. The only table used in the GI is the Primary DAC for the screen.

​@justen0351 

I have had an issue like this, can you try to reset caches and/or restart the application.

​@aiwan i have restarted the application a couple of times and it still doesnt work.

​@justen0351 

Are you working on a sandbox/dev instance? If so, are you able to replicate the same GI on another instance?

Alternatively, add the GI to a customisation project and publish the customisation project.

​@aiwan it is happening in two different instances now. I created it in a local dev instance. then I moved it to a sandbox so that other team members can test the functionality. it is happening in both. i just added the generic inquiry to the customization project, published, restarted application, and signed out/in and it is still doing it.

​@Naveen Boga i commented out the section in the code that has allowinsert = false. it was only on the details section and not the header, but i commented it out anyway to be safe and that didnt fix it either.