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I cannot access file link

  • March 14, 2025
  • 5 replies
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Freshman II
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this file link https://test.acumatica.com/(W(10001))/Frames/GetFile.ashx?fileID=3bd3e2ee-347d-4d85-8f74-93597518c2b6, I can access it when login to admin user but user that set custom role cannot access. Please advice me

Best answer by Manikanta Dhulipudi

 

Review above documents.

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5 replies

Captain II
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  • aiwan
  • Captain II
  • March 14, 2025

​@vannakheng 

 

Have you tried to set access rights for the files screen for the custom role?

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Aleks
    Manikanta Dhulipudi
    Captain II
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    ​@vannakheng can you help what error comes?

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    Acumatica Functional Consultant & Customer Experience Supervisor
      Freshman II
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      • vannakheng
      • Author
      • Freshman II
      • March 14, 2025

      ​@vannakheng 

       

      Have you tried to set access rights for the files screen for the custom role?

      I think related with role access becuase when copy url of file past in browser in admin, it can show file but in user cannot open and show no resource file. but I don’t know where to allow file access.

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      Manikanta Dhulipudi
      Captain II
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      Review above documents.

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      Acumatica Functional Consultant & Customer Experience Supervisor
        Acumatica Employee
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        Hi ​@vannakheng This would help as well https://help.acumatica.com/(W(7))/Help?ScreenId=ShowWiki&pageid=707c3e2d-dc3c-41b3-a75b-ed8bb53b82ef

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