We’ve run into an issue where the Submittal GI is showing different results depending on the computer it is being viewed on. On my computer I see everything correctly, whether I’m logged in as myself or one of the users who see different results on their computer. It also doesn’t matter what browser I have Acumatica open in, I still see the correct results. Everyone who has the same computer as I do, also see the correct results.
For the others seeing varying results, some of the submittal records are showing twice, and some aren’t showing at all. I’ve noticed this seems to happen with records that are at or near the end of the page. On some computers, you’ll see the records on one page and then the same record shows again at the top or near the top of the next page. These should be completely different records. Each time one of the records “duplicates” it causes the real record that should be on that row to not show in the results. If a search is done the record will pull up, and if we export the results that information is correct.
I originally thought maybe it had to do with something getting hung up in the background and not refreshing quickly enough, as we’ve run into that in other areas. However, there are just so many variations in what results are reflected.
We do have several filters set, and this seems to only be an issue under one of the filter tabs, not the all records tab. Not sure how/why the filter would affect different computers providing different results.
Has anyone else run into this? I did see a post regarding something similar occurring, but it was based on the users and not the computer. I’ll also note that we have been using the GI without issue for the last couple of months. I know we haven’t changed anything and haven’t done any Acumatica upgrades. There was a Microsoft upgrade recently, could that have any correlation to our differing results?
Any suggestions are greatly appreciated. Thanks!
